2026-02-04/6 min read/---Ops AIComplianceAutomationStrategy
AzizMe — Service Catalog (Ops AI & Backline AI)
A KSA-first, vendor-neutral service catalog for automations, dashboards, copilots, and AI governance that ship real ops outcomes fast.
Positioning: Applied AI solutions that ship outcomes fast, with KSA-first trust (PDPL/NDMO/ZATCA) and vendor-neutral tool recommendations matched to your business model.
Ops AI — Applied AI for Operations (Run & Grow)
Automations & Agents
- Inbox → ticketing/CRM auto-routing
- Invoice/receipt OCR → accounting entries; ZATCA e-invoice validate/reconcile
- Product data cleanup (titles, tags, attributes)
- Meeting notes → action items → assignees
- HR screening, JD drafting, interview summaries
- Social replies + FAQ copilot (Arabic/Najdi + English)
- Inventory sync, low-stock alerts, PO drafts
- Returns/refund triage + policy-aware responses
Insight-to-Action Dashboards
- “One pane” exec dashboard (sales, ops, support)
- SKU profitability, dead-stock detector, price elasticity
- Churn & retention cohorts; LTV by segment
- Arabic sentiment & NPS (WhatsApp/social/reviews)
- Funnel drop-offs; checkout uplift (mada / Apple Pay / stc pay)
- Agent performance (AHT, FCR, CSAT) with coach notes
- Financial snapshots (CCC, AP/AR), demand/staffing/inventory forecasts
Weak-Point Fix Plays
- Bottleneck audit (time/money leaks) + fix plan
- Help-desk backlog burn-down
- Abandoned checkout playbooks (email/WhatsApp)
- SLA early-warning system
- Payment failure diagnostics & fixes
- Returns abuse/fraud flags (human review lane)
- Warehouse picking errors → root-cause play
Support & Sales Copilot (Arabic/Najdi + EN)
- Omnichannel copilot (WhatsApp, email, chat, phone notes)
- Knowledge-base RAG on SOPs/policies (secure, versioned)
- Speech-to-text + call quality scoring
- Mini-CDP: 360 view, segments, churn risk, next-best-action
- Field sales brief (route plan, store notes, next-best-offer)
Ops & Logistics Intelligence
- Natural-language search in WMS/ERP (“show late POs > 7 days”)
- Exception triage (delays, damages, stockouts)
- Delivery ETA risk model + proactive customer updates
- Saber/SFDA document tracker (cert expiry, missing items)
- HS-code helper + customs duty estimator
Revenue & Growth
- Checkout optimization for mada / Apple Pay / stc pay
- Abandoned-cart & payment-failure rescue (WhatsApp flows)
- Saudi seasonality offers (Riyadh Season, Eid, back-to-school)
- Arabic social listening → competitor/market pulse
Procurement & Government
- Tender sniper for Etimad & mega-buyers → bid briefs
- RFP/RFQ analyzer (requirements, risks, win themes)
- Vendor risk summary (financial, delivery, compliance)
HR & Saudization
- Nitaqat simulator (hiring/mix scenarios to stay green)
- Arabic CV screening + structured interview kits (bias/PDPL guardrails)
- Onboarding tutor (policies/SOPs micro-lessons)
- Pulse surveys → morale/turnover heatmap + actions
Finance & Cash Flow
- AP automation (3-way match hints, duplicate/overcharge detection)
- Arabic receipt/invoice OCR → ERP
- Cash-conversion cycle dashboard + “what-if” levers
- Expense policy copilot (flags, explanations, approvals)
Marketing & Brand Ops
- UGC brief generator (hooks, angles) + approval workflow
- Arabic SEO copilot (FAQ mining, snippet suggestions)
- PR/media monitor in Arabic → exec response drafts
Sector Packs (Ready-to-Go Modules)
- Retail / F&B / Hospitality: camera footfall/heatmaps (privacy-filtered), menu/SKU mix optimizer, guest concierge (pre-arrival, upsells)
- Construction & Real Estate: BOQ takeoff assistant, claims/variation analyzer, snagging voice→tasks + dashboards
- Healthcare & Education (high-level): Arabic medical doc summarizer (coding hints, disclaimers), curriculum-aligned training content, safe intake/triage chat
Tooling & Vendor Fit (Advisory)
- Recommend the best AI tools that suit your business model (vendor-neutral)
- Fit matrix: cost, PDPL/NDMO, data residency, skills, roadmap
- Proof-of-value plan: pilot configuration + success metrics
Backline AI — Trust, Governance & Scale (Build & Safeguard)
Compliance & Trust (KSA-First)
- PDPL readiness kit (data map, notices, retention rules)
- NDMO data classification + role-based access
- ZATCA e-invoicing bots (validate, reconcile, anomaly flags)
- Arabic contract/policy clause extractor (risks, missing terms)
- Cross-border data residency options (local cloud)
Governance, Safety & Evals
- Model risk register, change logs, audit trails
- Synthetic evals for Arabic prompts (accuracy, toxicity, bias)
- Bias/safety/hallucination tests per release
- Rollback/fallback plans; uptime/cost guardrails
- Board-ready monthly “AI impact” report (wins, risks, next bets)
Data & Infra Foundations
- Data product catalog (owners, freshness, sensitivity)
- Feature store for reuse across pilots
- Cost observability (cost per task/user/use-case)
- Connectors playbook (POS/ERP/CRM/WhatsApp)
Platform & Stack (How We Build)
- Arabic-first models where they help; privacy-first hosting
- Local cloud options; monitoring (latency, cost per task, quality)
- Fallback/rollback plans (no-drama if things fail)
Transformation Plan (Change That Sticks)
- 90-day roadmap (quick wins → scale)
- Data inventory + sensitivity tags (NDMO-style)
- PDPL guardrails + cross-border checklist
- KPI tree + ROI model (payback in months)
- Change-management (champions, training, SOPs)
- Evaluation gates: pass/fail metrics per pilot
Founder Extras (Program Add-ons)
- Board-ready monthly AI report (wins, risks, next bets)
- Team workshops: “AI at work” with live demos
- Buy-vs-build decision memos for each use-case
- Exec coaching: AI for time leverage (inbox, meetings, docs)
“Small Products” (Quick Wins)
- PDPL DPIA-in-a-box (guided template → report)
- ZATCA e-invoice checker (drag-and-drop → issues)
- Tender watchlist (daily 5 best fits + why)
- Saudization planner (targets, roles, timelines)
- Arabic call-center analyzer (topics, sentiment, compliance)
Engagement Model & Productized Offers
Free
- 30-min Ops AI opportunity call + Readiness Score (0–100)
Product 1 — Ops AI Readiness Audit (Fixed-scope, 2 weeks)
- Outputs: data/process map, vendor-neutral tool shortlist (3–5) with fit matrix (cost, PDPL/NDMO, residency, skills), ROI & payback model, top 3 plays, pilot spec
Product 2 — Pilot-to-Production (4 weeks)
- Outputs: configure chosen tool, secure connectors, metrics & dashboards, runbooks, handover; fallback option ready
Product 3 — Scale Plan (Quarterly)
- Outputs: prioritized backlog, enablement, governance & guardrails, cost/latency monitors, change logs
Optional Add-Ons (attach to any):
- Ops Tooling Advisory (deep vendor bake-off, TCO, negotiation)
- Ops AI Playbook (Saudi Edition) PDF + ROI Calculator
- WhatsApp Rescue Templates (abandoned checkout)
Integrations, Tools & Stack Coverage
- Commerce/ERP/CRM: Salla, Odoo, Zoho, SAP, Oracle, Dynamics
- Channels: WhatsApp Business API, email, chat, phone notes
- Payments: mada, Apple Pay, stc pay
- Hosting: KSA-friendly cloud options; Arabic-first models where useful
Notes
- All services are PDPL-aware, NDMO-aligned, and ZATCA-friendly.
- Tool selection is vendor-neutral and tailored to your business model.